The first step to any asset management program is to identify and record (inventory) all assets. This initial step may be very time consuming, but must be done thoroughly to provide an accurate foundation that enables future improvements. Identifying and recording all assets provides a snapshot that gives the organization an accurate view of its assets for a brief period of time. For asset management to be effective, organizations need to create and use consistent processes to record changes in asset location, condition and availability. These Assets could be General Assets such as Safes, Tables, High value items, & IT assets such as Computer, Laptop, Tape Cartridges etc. Zylog's RFID solution simplifies the identifying & recording process and helps ensure that information is entered accurately.
Personalized Customer Service
Every organization, no matter of its size, vies for utmost Customer Satisfaction. Customer Service has a taken new dimension called Personalized Service. Every Customer's requirements are different in some or the other aspects. First step in Personalized Customer Service is recognizing & attending him/her. This can happen only if the organization/staff can recognize a Customer & his/her transaction details are available in time. This is the first & most challenging step in any personalized service business.
Banks are vying to service their customers based on the kind of business they do with them. High Net Worth Customers require bank's immediate attention & hence need to be attended by a relationship management staff as soon as they enter the bank's premises. But, it is difficult to remember every customer's name & their needs by the limited number of relationship management staff. Zylog's RFID Solution helps bank identify & locate customers automatically as soon as they enter Bank's premises, without human intervention. As soon as the customer is identified automatically, his/her transaction history & type of business which is available in the database is immediately available to the staff who is assigned to receive & serve him/her. This makes staff's life easy even without remembering the customer's name & details or manually searching through the database to retrieve his details.
Measurement of Quality of Service
Employee performance Measurement Tool