Today, the customer service landscape for service providers has become more competitive and demanding. A strategy for enhanced customer relationship is essential for any enterprise to be successful. They need an effective customer relationship management solution that provides the business managers an optimized platform for a greater customer engagement. Oracle EBS includes a CRM solution that provides flexible customer relationship management platform, which helps the enterprises to increase their profits by engaging as many customers as they can in a quick timeframe. ZSL's Customer History in Single View Add-on solution for Oracle EBS CRM facilitates the business managers to access the customer history and the respective sales person details by just single click. The solution enables the business managers to generate comprehensive reports on customer details, customer transactions and business development executives engaging the customers. This solution enables to perform faster search on their customers’ transactions using different search criterions such as transaction status, transaction type and more and view the details in preferred graphical formats such as charts, pie graphs, bar graphs, line graphs, tables, dashboards and scorecards.
Significant Features of ZSL’s Oracle EBS Customer History in Single View.
Provides comprehensive view of the customer and their transaction details such as customer contact and account details, business transactions status for all business units within the organization.
Access to all workflow information reports for different categories such as Lead, Opportunity, Proposal, Quotation, Order & Return, Shipment, Invoice and Receipts for any specific business transaction of the customer without the need for multi-page/responsibility navigations.
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